Accessibility for Ontarians with Disabilities Act

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) permits the Province to make regulations establishing accessibility standards applicable to public and private sector organizations. This legislation requires all private, public, voluntary and not-for-profit organizations to comply with Accessibility Standards in 5 key areas: customer service, transportation, communication and information technology, built environment, and employment.  The release of these standards is consistent with the Province’s goal to achieve accessibility for all Ontarians by 2025.

Accessible Customer Service

Accessibility Standards for Customer Service came into effect on January 1, 2008. As of January 1, 2010, all designated public sector organizations, including the Township of Brock, must have a Customer Service Standard Policy. Review the Township of Brock’s Customer Services Policy (pdf).

Learn more about the Township of Brock’s Accessible Customer Feedback process.

Integrated Accessibility Regulation

On June 3, 2011 the Province of Ontario enacted the Integrated Accessibility Standards Regulation. This legislation establishes accessibility standards and requirements in the areas of Communication and Information Technology, Transportation, and Employment.

Section 3 of the Integrated Accessibility Standards Regulation required municipalities to develop, implement and maintain policies governing how the Township will achieve accessibility through meeting its requirements referred to in the Regulation. The Protection to Persons and Property Committee adopted the Township of Brock Integrated Accessibility Standards Policy (pdf).

Accessibility Reporting

In order to ensure that all businesses and organizations in Ontario are complying with the requirements of the AODA’s Accessibility Standards, all public and private organizations are required to file online accessibility compliance reports with the Accessibility Directorate of Ontario.

2017 Provincial Accessibility Compliance Report (pdf)

2015 Provincial Accessibility Compliance Report (pdf)

2013 Provincial Accessibility Compliance Report (pdf)

2010 Customer Service Accessibility Report (pdf)