Updated: Public Service Announcement #5: COVID-19 in Durham Region

March 14, 2020

Updated: Public Service Announcement #5: COVID-19 in Durham Region

Update: March 17 at 4:45 p.m.

Whitby, Ontario – As the Region of Durham focuses its resources on the health and safety of residents during the COVID-19 situation, Durham Regional Headquarters and other Regional offices will be closed to the public until further notice.

The Region continues to actively monitor the situation and offers the following updates to residents regarding the current status of its programs and services:

  • Residents are encouraged to use phone (905-668-7711 or 1-800-372-1102) and online services to contact the Region of Durham.
  • Waste Management Facilities will remain open, and will only accept debit and credit card payments (no cash).
  • Effective immediately and until further notice, Durham Region is waiving the four-bag limit for garbage collection, and there is no requirement for garbage bag tags. Durham Region provides garbage collection in Ajax, Brock, Clarington, Pickering, Scugog and Uxbridge.
  • The York Durham Regional Environmental Lab remains open for drinking water testing.
  • For a full list of impacts to Regional programs and services, visit durham.ca/closures.

The Durham Region Health Department reminds residents that if you are displaying symptoms of COVID-19, and have recently returned from travel outside of Canada, please contact your health-care provider and the Durham Region Health Department at 905-668-2020 or 1-800-841-2729 for further direction.

While the Durham Health Connection Line is experiencing significant call volumes, the Region’s current priority is to hear from:

  • Health-care providers who are seeking or reporting information.
  • Residents who have travelled to Hubei province (China), Iran or Italy.
  • Residents who have recently travelled outside of Canada, including the United States of America, and are experiencing symptoms of COVID-19 including fever, cough, or difficulty breathing.
  • Residents who have been in close contact with someone who has recently travelled outside of Canada and are experiencing symptoms of COVID-19 including fever, cough, or difficulty breathing.

The Region of Durham continues to work collaboratively with local hospitals, health-care providers, the Province of Ontario and local-tier municipalities.

Get the most up-to-date information about COVID-19 in Durham Region at durham.ca/NovelCoronavirus.